Returns & Cancellations
For a detailed version of this information, please visit our Terms & Conditions page.
Returns can be made within 7 days of placing your order.
All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging and the tags must still be attached. You may not tape or paste anything directly on the product’s original packaging.
How to handle your return:
• Register your return. You can WhatsApp us by the clicking the button in the corner.
• Pack the products carefully and seal the return package.
• If you received a return label, drop off the package with the courier that is stated on the label. Otherwise you can take it to any courier of your choice and send the package to:
Office C7, Jawad Center
Opposite PMC, Defense Road
51310, Sialkot, Pakistan.
Exchanges can be made within 7 days of placing your order.
How to handle your exchange:
• Register your exchange via WhatsApp button on the right lower corner. Or email us at hi@benqtees.com. You can also call us at: +923117678781
• Pack the products carefully and seal the return package.
• If you received a return label, drop off the package with the courier that is stated on the label. Otherwise you can take it to any courier of your choice and send the package to:
Office C7, Jawad Center
Opposite PMC, Defense Road
51310, Sialkot, Pakistan.
Once we have received the returned package and registered it at our warehouse, your new size(s) / product will be sent out.
All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging and the tags must still be attached. You may not tape or paste anything directly on the product’s original packaging.
The right to return or exchange a product does not apply to goods which has been used or with broken seals / without tags.
NOTE! You as the customer has the financial responsibility for your shipment coming to us. Please note the package ID of the package that you ship in return to us and request a receipt.
As soon as your return is processed and approved, you will be refunded to the payment method used when making your order. It may take up to 5 business days for our Returns department to process your return after it has arrived at our warehouse. All item(s) must be returned within 30 days of receiving your order.
If you have not received a confirmation email regarding your return, we recommend that you trace the parcel on the courier’s website.
If you have received a confirmation email regarding your return a refund will be made shortly. It will take 3-5 business days for your money to appear on your account.
PLEASE NOTE: During holiday periods the processing time for your return may exceed 5 business days.
